Mart9ja is a multi-vendor e-commerce platform that allows buyers to shop from multiple sellers in one place. Vendors can register, list their products, and sell directly to customers across Nigeria.
You can create an account by clicking the "Sign Up" button on the homepage and filling in the required information.
Yes! Mart9ja serves customers across Nigeria. Shipping availability depends on the vendor and selected shipping method.
While you can browse as a guest, creating an account allows you to track orders, save addresses, and manage your preferences.
Click the "Lost Your Password" link on the Sign-In page and follow the instructions sent to your email.
Click the "Change Password" link on the dashboard after signed in and follow the instructions.
You can update your account information by logging in and navigating to your account Profile.
Orders & Payments:
Browse products, add items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
Yes, Mart9ja supports a variety of payment methods to provide you with flexibility. You can pay using Card payment methods, e.g., credit/debit cards (Visa, Mastercard, etc.), direct bank transfers, mobile money options like Paystack, Monnify, Flutterwave, etc. This ensures you can choose the option that best suits your needs.
Yes, you can! Mart9ja provides order tracking capabilities for shipments handled by various logistics providers, including DHL, FedEx, UPS, and GIG Logistics. Once your order is shipped, you will receive tracking details via email or SMS, and you can also track your order directly within your Mart9ja account. This ensures you stay informed about your delivery's progress, regardless of the shipping service used.
Yes! Mart9ja and its vendors frequently offer coupons and discounts. You can use these during checkout, provided you meet the qualification criteria and the promotion is still active. Be sure to check the terms and conditions of each coupon or discount for specific details.
Yes, we use secure payment gateways to protect your payment information.
Absolutely! Mart9ja prioritizes the security of your payment information. We utilize industry-standard encryption and secure payment gateways to ensure that your transactions are safe and protected. You can shop with confidence, knowing your financial details are handled with the utmost care.
Vendor Accounts & Setup:
Click the "Sign-Up" button and follow the application process and select "Vendor" in the Create Account As dropdown.
The basic requirement is your Operation License, which will be uploaded by you when registering, as would be verified by our team.
Once approved, you can set up your store through the vendor dashboard.
You can add products through the vendor dashboard, providing product details and images.
Shipping & Delivery:
You are responsible for shipping your products to customers. You can use our integrated shipping options or manage your own.
Shipping & Delivery:
You can contact our customer support via email, phone and live chat.
You can report problems or provide feedback through the Contact Us form on our website or by contacting customer support.
Please refer to our Privacy Policy for detailed information on how we protect your privacy.
Please refer to our Terms and Conditions for detailed information on using our platform.